Freshworks Inc. FRSH

Company Overview

Freshworks Inc. is a cloud-based software company that provides customer engagement and business process solutions primarily for small and mid-sized businesses. The company operates in the enterprise software and software-as-a-service (SaaS) industries, focusing on tools that enable organizations to manage customer support, IT service management, sales, marketing, and customer engagement through unified, cloud-native platforms.

Freshworks’ primary revenue drivers are subscription-based offerings across its customer support, IT service management, and customer relationship management product suites, including Freshdesk, Freshservice, and Freshsales. The company differentiates itself through ease of deployment, competitive pricing, and rapid implementation compared to legacy enterprise software providers. Founded in 2010 in Chennai, India, the company initially launched as Freshdesk and rebranded to Freshworks in 2017 as it expanded its product portfolio. Freshworks completed its initial public offering in 2021 and is listed on Nasdaq under the ticker FRSH.