Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
14,254
6,913
21,167
32.66%
23.88%
2024
16,390
7,828
24,218
32.32%
23.31%
2023
18,597
8,957
27,554
32.51%
22.83%
2022
20,613
9,224
29,837
30.91%
23.10%
2021
22,669
7,226
29,895
24.17%
22.81%
2020
20,788
6,785
27,573
24.61%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
2,454
1,521
3,975
38.26%
49.08%
2024
7,984
1,233
9,217
13.38%
47.46%
2023
2,476
1,294
3,770
34.32%
47.29%
2022
2,682
1,351
4,033
33.50%
45.44%
2021
2,895
1,216
4,111
29.58%
44.40%
2020
2,407
951
3,358
28.32%
42.45%
Commercial Multiple Peril
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
1,664
710
2,374
29.91%
42.44%
2024
2,037
990
3,027
32.71%
41.75%
2023
2,307
1,069
3,376
31.66%
38.64%
2022
2,614
1,146
3,760
30.48%
39.39%
2021
2,444
1,555
3,999
38.88%
40.41%
2020
2,177
2,152
4,329
49.71%
48.09%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
4,492
808
5,300
15.25%
38.98%
2024
4,922
811
5,733
14.15%
39.58%
2023
5,678
856
6,534
13.10%
36.96%
2022
4,978
907
5,885
15.41%
37.07%
2021
5,698
1,901
7,599
25.02%
39.17%
2020
6,704
2,192
8,896
24.64%
35.42%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
8
11
19
57.89%
13.25%
2024
21
16
37
43.24%
12.32%
2023
11
10
21
47.62%
16.34%
2022
24
8
32
25.00%
11.13%
2021
38
53
91
58.24%
18.93%
2020
23
47
70
67.14%
20.93%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
3,058
1,138
4,196
27.12%
45.21%
2024
3,751
1,250
5,001
25.00%
45.23%
2023
4,300
1,467
5,767
25.44%
44.64%
2022
4,580
1,880
6,460
29.10%
46.15%
2021
5,307
2,302
7,609
30.25%
46.87%
2020
5,103
1,874
6,977
26.86%
43.90%
Workers' Compensation
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
1,269
318
1,587
20.04%
34.83%
2024
1,451
365
1,816
20.10%
35.33%
2023
1,697
454
2,151
21.11%
35.67%
2022
1,964
498
2,462
20.23%
37.14%
2021
2,032
736
2,768
26.59%
35.46%
2020
1,450
639
2,089
30.59%
33.86%