Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
274,376
71,306
345,682
20.63%
23.88%
2024
276,984
64,511
341,495
18.89%
23.31%
2023
355,386
86,653
442,039
19.60%
22.83%
2022
719,197
201,842
921,039
21.91%
23.10%
2021
784,878
217,647
1,002,525
21.71%
22.81%
2020
662,976
170,379
833,355
20.44%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2022
37
22
59
37.29%
45.44%
2021
0
0
0
0.00%
44.40%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
51,486
30,529
82,015
37.22%
45.21%
2024
41,484
22,188
63,672
34.85%
45.23%
2023
52,250
27,409
79,659
34.41%
44.64%
2022
108,961
67,255
176,216
38.17%
46.15%
2021
114,514
76,994
191,508
40.20%
46.87%
2020
102,436
62,994
165,430
38.08%
43.90%