Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
138,321
39,016
177,337
22.00%
23.88%
2024
156,589
42,006
198,595
21.15%
23.31%
2023
160,614
42,168
202,782
20.79%
22.83%
2022
296,052
86,759
382,811
22.66%
23.10%
2021
334,927
96,938
431,865
22.45%
22.81%
2020
287,580
79,090
366,670
21.57%
21.51%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
32,749
18,520
51,269
36.12%
45.21%
2024
33,503
19,032
52,535
36.23%
45.23%
2023
28,536
15,629
44,165
35.39%
44.64%
2022
49,170
31,516
80,686
39.06%
46.15%
2021
56,543
39,748
96,291
41.28%
46.87%
2020
52,334
34,194
86,528
39.52%
43.90%