CSAA Ins Exchange
Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
384,988
151,896
536,884
28.29%
22.80%
2023
234,174
66,325
300,499
22.07%
22.83%
2022
233,134
62,010
295,144
21.01%
23.10%
2021
198,617
55,406
254,023
21.81%
22.81%
2020
189,292
55,094
244,386
22.54%
21.51%
2019
243,602
90,267
333,869
27.04%
22.66%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
4,728
4,822
9,550
50.49%
47.78%
2023
7,987
8,181
16,168
50.60%
47.29%
2022
12,876
451
13,327
3.38%
45.44%
2021
288
257
545
47.16%
44.40%
2020
32
22
54
40.74%
42.45%
2019
0
0
0
0.00%
44.33%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
35,269
13,071
48,340
27.04%
39.63%
2023
12,884
4,992
17,876
27.93%
36.96%
2022
8,667
4,670
13,337
35.02%
37.07%
2021
11,740
5,479
17,219
31.82%
39.17%
2020
28,127
14,053
42,180
33.32%
35.42%
2019
33,927
17,535
51,462
34.07%
35.34%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
43
44
87
50.57%
12.77%
2023
29
57
86
66.28%
16.34%
2022
31
43
74
58.11%
11.13%
2021
28
52
80
65.00%
18.93%
2020
30
64
94
68.09%
20.93%
2019
32
67
99
67.68%
16.90%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
83,420
51,179
134,599
38.02%
45.00%
2023
48,840
25,312
74,152
34.14%
44.64%
2022
42,633
25,735
68,368
37.64%
46.15%
2021
41,606
24,279
65,885
36.85%
46.87%
2020
43,912
22,197
66,109
33.58%
43.90%
2019
71,483
32,468
103,951
31.23%
42.09%
Workers' Compensation
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
0
0
0
0.00%
35.29%
2023
9
9
18
50.00%
35.67%
2019
0
0
0
0.00%
34.01%