Auto Physical Damage
									
									Year
										Claims Received and Closed
										Claims Closed without Payment
										Total Claims Received and Closed
										Percentage of Claims Closed without Payment
										Percentage of Claims Closed without Payment
National Average
									National Average
										2024
									
									
										14,600
									
									
										399
									
									
										14,999
									
									
										2.66%
									
									
										23.31%
									
								
										2023
									
									
										18,247
									
									
										537
									
									
										18,784
									
									
										2.86%
									
									
										22.83%
									
								
										2022
									
									
										18,056
									
									
										451
									
									
										18,507
									
									
										2.44%
									
									
										23.10%
									
								
										2021
									
									
										18,169
									
									
										476
									
									
										18,645
									
									
										2.55%
									
									
										22.81%
									
								
										2020
									
									
										17,839
									
									
										346
									
									
										18,185
									
									
										1.90%
									
									
										21.51%
									
								
										2019
									
									
										22,271
									
									
										412
									
									
										22,683
									
									
										1.82%
									
									
										22.66%
									
								
										Commercial Auto Liability
									
									Year
										Claims Received and Closed
										Claims Closed without Payment
										Total Claims Received and Closed
										Percentage of Claims Closed without Payment
										Percentage of Claims Closed without Payment
National Average
									National Average
										2024
									
									
										28
									
									
										3
									
									
										31
									
									
										9.68%
									
									
										47.45%
									
								
										2023
									
									
										61
									
									
										4
									
									
										65
									
									
										6.15%
									
									
										47.29%
									
								
										2022
									
									
										48
									
									
										0
									
									
										48
									
									
										0.00%
									
									
										45.44%
									
								
										2021
									
									
										40
									
									
										5
									
									
										45
									
									
										11.11%
									
									
										44.40%
									
								
										2020
									
									
										41
									
									
										2
									
									
										43
									
									
										4.65%
									
									
										42.45%
									
								
										2019
									
									
										54
									
									
										6
									
									
										60
									
									
										10.00%
									
									
										44.33%
									
								
										Commercial Multiple Peril
									
									Year
										Claims Received and Closed
										Claims Closed without Payment
										Total Claims Received and Closed
										Percentage of Claims Closed without Payment
										Percentage of Claims Closed without Payment
National Average
									National Average
										2024
									
									
										96
									
									
										32
									
									
										128
									
									
										25.00%
									
									
										41.74%
									
								
										2023
									
									
										147
									
									
										70
									
									
										217
									
									
										32.26%
									
									
										38.64%
									
								
										2022
									
									
										151
									
									
										83
									
									
										234
									
									
										35.47%
									
									
										39.39%
									
								
										2021
									
									
										176
									
									
										93
									
									
										269
									
									
										34.57%
									
									
										40.41%
									
								
										2020
									
									
										113
									
									
										119
									
									
										232
									
									
										51.29%
									
									
										48.09%
									
								
										2019
									
									
										145
									
									
										69
									
									
										214
									
									
										32.24%
									
									
										43.30%
									
								
										Homeowners & Farmowners
									
									Year
										Claims Received and Closed
										Claims Closed without Payment
										Total Claims Received and Closed
										Percentage of Claims Closed without Payment
										Percentage of Claims Closed without Payment
National Average
									National Average
										2024
									
									
										2,803
									
									
										1,003
									
									
										3,806
									
									
										26.35%
									
									
										39.58%
									
								
										2023
									
									
										4,700
									
									
										1,354
									
									
										6,054
									
									
										22.37%
									
									
										36.96%
									
								
										2022
									
									
										3,448
									
									
										1,066
									
									
										4,514
									
									
										23.62%
									
									
										37.07%
									
								
										2021
									
									
										4,631
									
									
										1,356
									
									
										5,987
									
									
										22.65%
									
									
										39.17%
									
								
										2020
									
									
										4,169
									
									
										1,297
									
									
										5,466
									
									
										23.73%
									
									
										35.42%
									
								
										2019
									
									
										4,457
									
									
										1,135
									
									
										5,592
									
									
										20.30%
									
									
										35.34%
									
								
										Other Liability: Occurrence
									
									Year
										Claims Received and Closed
										Claims Closed without Payment
										Total Claims Received and Closed
										Percentage of Claims Closed without Payment
										Percentage of Claims Closed without Payment
National Average
									National Average
										2024
									
									
										1
									
									
										0
									
									
										1
									
									
										0.00%
									
									
										12.32%
									
								
										2023
									
									
										3
									
									
										2
									
									
										5
									
									
										40.00%
									
									
										16.34%
									
								
										2022
									
									
										1
									
									
										4
									
									
										5
									
									
										80.00%
									
									
										11.13%
									
								
										2021
									
									
										5
									
									
										0
									
									
										5
									
									
										0.00%
									
									
										18.93%
									
								
										2020
									
									
										1
									
									
										2
									
									
										3
									
									
										66.67%
									
									
										20.93%
									
								
										2019
									
									
										3
									
									
										3
									
									
										6
									
									
										50.00%
									
									
										16.90%
									
								
										Private Passenger Auto Liability
									
									Year
										Claims Received and Closed
										Claims Closed without Payment
										Total Claims Received and Closed
										Percentage of Claims Closed without Payment
										Percentage of Claims Closed without Payment
National Average
									National Average
										2024
									
									
										869
									
									
										96
									
									
										965
									
									
										9.95%
									
									
										45.22%
									
								
										2023
									
									
										1,093
									
									
										98
									
									
										1,191
									
									
										8.23%
									
									
										44.64%
									
								
										2022
									
									
										953
									
									
										83
									
									
										1,036
									
									
										8.01%
									
									
										46.15%
									
								
										2021
									
									
										1,021
									
									
										111
									
									
										1,132
									
									
										9.81%
									
									
										46.87%
									
								
										2020
									
									
										910
									
									
										106
									
									
										1,016
									
									
										10.43%
									
									
										43.90%
									
								
										2019
									
									
										1,339
									
									
										118
									
									
										1,457
									
									
										8.10%
									
									
										42.09%
									
								
										Workers' Compensation
									
									Year
										Claims Received and Closed
										Claims Closed without Payment
										Total Claims Received and Closed
										Percentage of Claims Closed without Payment
										Percentage of Claims Closed without Payment
National Average
									National Average
										2024
									
									
										25
									
									
										2
									
									
										27
									
									
										7.41%
									
									
										35.33%
									
								
										2023
									
									
										26
									
									
										5
									
									
										31
									
									
										16.13%
									
									
										35.67%
									
								
										2022
									
									
										26
									
									
										6
									
									
										32
									
									
										18.75%
									
									
										37.14%
									
								
										2021
									
									
										18
									
									
										8
									
									
										26
									
									
										30.77%
									
									
										35.46%
									
								
										2020
									
									
										22
									
									
										5
									
									
										27
									
									
										18.52%
									
									
										33.86%
									
								
										2019
									
									
										27
									
									
										4
									
									
										31
									
									
										12.90%
									
									
										34.01%