Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
336,326
80,975
417,301
19.40%
23.88%
2024
424,928
90,415
515,343
17.54%
23.31%
2023
586,385
131,369
717,754
18.30%
22.83%
2022
782,734
192,682
975,416
19.75%
23.10%
2021
859,389
196,499
1,055,888
18.61%
22.81%
2020
783,570
170,608
954,178
17.88%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
7
9
16
56.25%
49.08%
2024
14
11
25
44.00%
47.46%
2023
10
5
15
33.33%
47.29%
2022
6
4
10
40.00%
45.44%
2021
9
6
15
40.00%
44.40%
2020
18
5
23
21.74%
42.45%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
79,489
52,005
131,494
39.55%
45.21%
2024
92,429
57,195
149,624
38.23%
45.23%
2023
118,917
76,484
195,401
39.14%
44.64%
2022
145,592
104,497
250,089
41.78%
46.15%
2021
160,797
116,014
276,811
41.91%
46.87%
2020
153,075
101,619
254,694
39.90%
43.90%