Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
20,249
12,102
32,351
37.41%
23.88%
2024
16,225
11,185
27,410
40.81%
23.31%
2023
15,041
8,722
23,763
36.70%
22.83%
2022
23,080
11,963
35,043
34.14%
23.10%
2021
28,933
14,596
43,529
33.53%
22.81%
2020
22,164
10,658
32,822
32.47%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
415
215
630
34.13%
49.08%
2024
424
279
703
39.69%
47.46%
2023
319
212
531
39.92%
47.29%
2022
350
270
620
43.55%
45.44%
2021
353
390
743
52.49%
44.40%
2020
114
165
279
59.14%
42.45%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
20,938
16,624
37,562
44.26%
45.21%
2024
18,012
15,372
33,384
46.05%
45.23%
2023
11,051
9,061
20,112
45.05%
44.64%
2022
15,630
10,275
25,905
39.66%
46.15%
2021
19,060
12,470
31,530
39.55%
46.87%
2020
17,990
10,999
28,989
37.94%
43.90%