Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
16,351
6,265
22,616
27.70%
23.88%
2024
11,461
3,924
15,385
25.51%
23.31%
2023
14,133
5,041
19,174
26.29%
22.83%
2022
15,661
5,522
21,183
26.07%
23.10%
2021
20,470
6,764
27,234
24.84%
22.81%
2020
26,566
7,611
34,177
22.27%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
54
50
104
48.08%
49.08%
2024
461
442
903
48.95%
47.46%
2023
707
944
1,651
57.18%
47.29%
2022
648
892
1,540
57.92%
45.44%
2021
768
911
1,679
54.26%
44.40%
2020
731
786
1,517
51.81%
42.45%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
5,423
7,183
12,606
56.98%
45.21%
2024
3,318
3,449
6,767
50.97%
45.23%
2023
3,614
4,225
7,839
53.90%
44.64%
2022
4,203
4,778
8,981
53.20%
46.15%
2021
5,416
6,226
11,642
53.48%
46.87%
2020
7,823
7,813
15,636
49.97%
43.90%