Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
12,409
4,423
16,832
26.28%
23.88%
2024
12,976
4,489
17,465
25.70%
23.31%
2023
11,978
4,426
16,404
26.98%
22.83%
2022
13,973
5,092
19,065
26.71%
23.10%
2021
20,548
6,303
26,851
23.47%
22.81%
2020
19,377
5,806
25,183
23.06%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
1,473
697
2,170
32.12%
49.08%
2024
1,738
704
2,442
28.83%
47.46%
2023
1,758
739
2,497
29.60%
47.29%
2022
1,728
838
2,566
32.66%
45.44%
2021
1,783
844
2,627
32.13%
44.40%
2020
1,481
632
2,113
29.91%
42.45%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
7,944
3,766
11,710
32.16%
38.98%
2024
8,385
4,710
13,095
35.97%
39.58%
2023
14,684
7,534
22,218
33.91%
36.96%
2022
9,856
5,356
15,212
35.21%
37.07%
2021
11,506
5,598
17,104
32.73%
39.17%
2020
12,561
6,529
19,090
34.20%
35.42%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
7
28
35
80.00%
13.25%
2024
15
22
37
59.46%
12.32%
2023
13
19
32
59.38%
16.34%
2022
7
15
22
68.18%
11.13%
2021
7
8
15
53.33%
18.93%
2020
2
4
6
66.67%
20.93%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
3,378
1,982
5,360
36.98%
45.21%
2024
3,211
1,925
5,136
37.48%
45.23%
2023
2,727
1,736
4,463
38.90%
44.64%
2022
3,470
2,156
5,626
38.32%
46.15%
2021
5,308
3,236
8,544
37.87%
46.87%
2020
5,818
3,134
8,952
35.01%
43.90%