Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
39,136
11,274
50,410
22.36%
22.82%
2022
32,880
9,766
42,646
22.90%
23.10%
2021
32,943
9,272
42,215
21.96%
22.81%
2020
28,414
7,190
35,604
20.19%
21.51%
2019
38,643
12,482
51,125
24.41%
22.66%
2018
41,173
13,359
54,532
24.50%
21.92%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
2,340
959
3,299
29.07%
47.27%
2022
2,038
966
3,004
32.16%
45.41%
2021
2,004
930
2,934
31.70%
44.40%
2020
246
110
356
30.90%
42.42%
2019
339
112
451
24.83%
44.33%
2018
601
143
744
19.22%
44.16%
Commercial Multiple Peril
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
485
244
729
33.47%
38.64%
2022
417
155
572
27.10%
39.39%
2021
466
162
628
25.80%
40.41%
2020
365
211
576
36.63%
48.09%
2019
385
211
596
35.40%
43.30%
2018
425
222
647
34.31%
41.13%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
8,513
5,224
13,737
38.03%
36.96%
2022
2,976
1,480
4,456
33.21%
37.08%
2021
2,069
862
2,931
29.41%
39.17%
2020
2,117
679
2,796
24.28%
35.42%
2019
1,632
535
2,167
24.69%
35.34%
2018
1,914
669
2,583
25.90%
34.35%
Other Liability: Claims Made
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
1
0
1
0.00%
74.81%
2022
1
0
1
0.00%
73.22%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
65
23
88
26.14%
16.34%
2022
13
7
20
35.00%
11.13%
2021
2
3
5
60.00%
18.93%
2020
3
5
8
62.50%
20.93%
2019
6
5
11
45.45%
16.90%
2018
5
9
14
64.29%
11.94%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
10,752
4,837
15,589
31.03%
44.64%
2022
9,610
4,688
14,298
32.79%
46.15%
2021
8,901
4,661
13,562
34.37%
46.87%
2020
9,242
4,292
13,534
31.71%
43.90%
2019
14,918
6,914
21,832
31.67%
42.09%
2018
16,273
6,651
22,924
29.01%
39.60%
Warranty
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
7,389
4,281
11,670
36.68%
4.57%
2022
1,981
1,083
3,064
35.35%
4.29%