USAA General Indemnity Co
Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
807,516
416,033
1,223,549
34.00%
22.82%
2022
790,754
446,677
1,237,431
36.10%
23.10%
2021
766,670
436,009
1,202,679
36.25%
22.81%
2020
689,394
404,036
1,093,430
36.95%
21.51%
2019
832,581
515,117
1,347,698
38.22%
22.66%
2018
801,131
452,574
1,253,705
36.10%
21.92%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
0
0
0
0.00%
47.27%
2022
0
0
0
0.00%
45.41%
2021
0
0
0
0.00%
44.40%
2020
0
0
0
0.00%
42.42%
2019
0
0
0
0.00%
44.33%
2018
0
0
0
0.00%
44.16%
Commercial Multiple Peril
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
5
7
12
58.33%
38.64%
2022
0
0
0
0.00%
39.39%
2021
0
0
0
0.00%
40.41%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
142,356
131,638
273,994
48.04%
36.96%
2022
91,956
88,098
180,054
48.93%
37.08%
2021
118,194
112,434
230,628
48.75%
39.17%
2020
96,757
93,963
190,720
49.27%
35.42%
2019
75,151
67,248
142,399
47.23%
35.34%
2018
80,802
74,643
155,445
48.02%
34.35%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
84
357
441
80.95%
16.34%
2022
84
258
342
75.44%
11.13%
2021
92
303
395
76.71%
18.93%
2020
87
303
390
77.69%
20.93%
2019
99
305
404
75.50%
16.90%
2018
109
276
385
71.69%
11.94%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
111,342
109,681
221,023
49.62%
44.64%
2022
120,397
137,354
257,751
53.29%
46.15%
2021
118,400
132,399
250,799
52.79%
46.87%
2020
114,032
120,650
234,682
51.41%
43.90%
2019
158,243
155,167
313,410
49.51%
42.09%
2018
149,060
132,884
281,944
47.13%
39.60%