USAA General Indemnity Co
Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
715,104
395,297
1,110,401
35.60%
23.88%
2024
771,774
405,059
1,176,833
34.42%
23.31%
2023
807,516
416,033
1,223,549
34.00%
22.83%
2022
790,754
446,677
1,237,431
36.10%
23.10%
2021
766,670
436,009
1,202,679
36.25%
22.81%
2020
689,394
404,036
1,093,430
36.95%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
0
0
0
0.00%
49.08%
2024
0
0
0
0.00%
47.46%
2023
0
0
0
0.00%
47.29%
2022
0
0
0
0.00%
45.44%
2021
0
0
0
0.00%
44.40%
2020
0
0
0
0.00%
42.45%
Commercial Multiple Peril
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
4
11
15
73.33%
42.44%
2024
7
9
16
56.25%
41.75%
2023
5
7
12
58.33%
38.64%
2022
0
0
0
0.00%
39.39%
2021
0
0
0
0.00%
40.41%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
104,169
108,524
212,693
51.02%
38.98%
2024
139,835
132,782
272,617
48.71%
39.58%
2023
142,356
131,638
273,994
48.04%
36.96%
2022
91,956
88,098
180,054
48.93%
37.07%
2021
118,194
112,434
230,628
48.75%
39.17%
2020
96,757
93,963
190,720
49.27%
35.42%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
77
212
289
73.36%
13.25%
2024
72
258
330
78.18%
12.32%
2023
84
357
441
80.95%
16.34%
2022
84
258
342
75.44%
11.13%
2021
92
303
395
76.71%
18.93%
2020
87
303
390
77.69%
20.93%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
120,405
123,839
244,244
50.70%
45.21%
2024
117,515
119,552
237,067
50.43%
45.23%
2023
111,342
109,681
221,023
49.62%
44.64%
2022
120,397
137,354
257,751
53.29%
46.15%
2021
118,400
132,399
250,799
52.79%
46.87%
2020
114,032
120,650
234,682
51.41%
43.90%