Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
345,442
47,643
393,085
12.12%
23.31%
2023
322,434
44,665
367,099
12.17%
22.83%
2022
220,697
34,002
254,699
13.35%
23.10%
2021
176,098
27,730
203,828
13.60%
22.81%
2020
144,427
24,189
168,616
14.35%
21.51%
2019
152,706
25,667
178,373
14.39%
22.66%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
10,098
2,267
12,365
18.33%
47.45%
2023
10,130
2,041
12,171
16.77%
47.29%
2022
8,520
1,666
10,186
16.36%
45.44%
2021
6,409
1,248
7,657
16.30%
44.40%
2020
5,488
1,099
6,587
16.68%
42.45%
2019
6,802
1,270
8,072
15.73%
44.33%
Commercial Multiple Peril
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
4,728
1,830
6,558
27.90%
41.74%
2023
4,652
1,700
6,352
26.76%
38.64%
2022
4,033
1,664
5,697
29.21%
39.39%
2021
3,449
1,459
4,908
29.73%
40.41%
2020
3,768
2,526
6,294
40.13%
48.09%
2019
3,688
1,491
5,179
28.79%
43.30%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
116,957
22,082
139,039
15.88%
39.58%
2023
106,327
20,090
126,417
15.89%
36.96%
2022
81,959
19,429
101,388
19.16%
37.07%
2021
68,613
19,611
88,224
22.23%
39.17%
2020
85,441
22,215
107,656
20.64%
35.42%
2019
69,005
20,164
89,169
22.61%
35.34%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
943
429
1,372
31.27%
12.32%
2023
936
348
1,284
27.10%
16.34%
2022
805
389
1,194
32.58%
11.13%
2021
743
282
1,025
27.51%
18.93%
2020
772
325
1,097
29.63%
20.93%
2019
680
314
994
31.59%
16.90%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
30,405
5,423
35,828
15.14%
45.22%
2023
27,433
4,607
32,040
14.38%
44.64%
2022
23,190
3,717
26,907
13.81%
46.15%
2021
23,174
3,379
26,553
12.73%
46.87%
2020
20,876
2,919
23,795
12.27%
43.90%
2019
25,058
3,353
28,411
11.80%
42.09%
Workers' Compensation
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
1,370
219
1,589
13.78%
35.33%
2023
1,516
269
1,785
15.07%
35.67%
2022
1,607
264
1,871
14.11%
37.14%
2021
1,377
279
1,656
16.85%
35.46%
2020
1,364
307
1,671
18.37%
33.86%
2019
1,616
342
1,958
17.47%
34.01%