Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
18,824
8,911
27,735
32.13%
22.82%
2022
21,414
9,275
30,689
30.22%
23.10%
2021
22,438
7,157
29,595
24.18%
22.81%
2020
21,222
6,776
27,998
24.20%
21.51%
2019
31,139
9,431
40,570
23.25%
22.66%
2018
30,968
9,118
40,086
22.75%
21.92%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
2,110
1,181
3,291
35.89%
47.27%
2022
2,339
1,275
3,614
35.28%
45.41%
2021
2,622
1,139
3,761
30.28%
44.40%
2020
2,282
912
3,194
28.55%
42.42%
2019
2,998
1,091
4,089
26.68%
44.33%
2018
2,696
1,009
3,705
27.23%
44.16%
Commercial Multiple Peril
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
1,860
833
2,693
30.93%
38.64%
2022
2,200
933
3,133
29.78%
39.39%
2021
2,062
1,351
3,413
39.58%
40.41%
2020
2,114
2,115
4,229
50.01%
48.09%
2019
2,117
1,440
3,557
40.48%
43.30%
2018
1,741
1,347
3,088
43.62%
41.13%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
5,945
883
6,828
12.93%
36.96%
2022
5,484
957
6,441
14.86%
37.08%
2021
5,698
1,901
7,599
25.02%
39.17%
2020
7,010
2,264
9,274
24.41%
35.42%
2019
8,713
2,725
11,438
23.82%
35.34%
2018
9,405
3,508
12,913
27.17%
34.35%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
9
6
15
40.00%
16.34%
2022
19
5
24
20.83%
11.13%
2021
31
50
81
61.73%
18.93%
2020
19
45
64
70.31%
20.93%
2019
40
97
137
70.80%
16.90%
2018
12
60
72
83.33%
11.94%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
4,482
1,494
5,976
25.00%
44.64%
2022
4,832
1,921
6,753
28.45%
46.15%
2021
5,307
2,302
7,609
30.25%
46.87%
2020
5,239
1,902
7,141
26.63%
43.90%
2019
8,780
3,044
11,824
25.74%
42.09%
2018
9,212
3,492
12,704
27.49%
39.60%
Workers' Compensation
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
1,632
448
2,080
21.54%
35.70%
2022
1,902
487
2,389
20.39%
37.14%
2021
1,923
712
2,635
27.02%
35.46%
2020
1,628
705
2,333
30.22%
33.86%
2019
1,771
660
2,431
27.15%
34.01%
2018
1,285
459
1,744
26.32%
32.34%