Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
507,288
222,949
730,237
30.53%
22.82%
2022
395,921
191,486
587,407
32.60%
23.10%
2021
444,130
198,703
642,833
30.91%
22.81%
2020
348,441
140,317
488,758
28.71%
21.51%
2019
382,793
167,422
550,215
30.43%
22.66%
2018
306,653
130,277
436,930
29.82%
21.92%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
12,014
11,705
23,719
49.35%
47.27%
2022
11,985
11,640
23,625
49.27%
45.41%
2021
10,715
9,903
20,618
48.03%
44.40%
2020
8,498
7,384
15,882
46.49%
42.42%
2019
10,130
7,598
17,728
42.86%
44.33%
2018
8,482
6,064
14,546
41.69%
44.16%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2023
166,606
123,467
290,073
42.56%
44.64%
2022
137,674
108,667
246,341
44.11%
46.15%
2021
139,143
121,268
260,411
46.57%
46.87%
2020
117,720
87,598
205,318
42.66%
43.90%
2019
139,766
101,191
240,957
42.00%
42.09%
2018
116,653
78,060
194,713
40.09%
39.60%