Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
551,173
258,957
810,130
31.96%
23.88%
2024
510,138
234,597
744,735
31.50%
23.31%
2023
507,288
222,949
730,237
30.53%
22.83%
2022
395,921
191,486
587,407
32.60%
23.10%
2021
444,130
198,703
642,833
30.91%
22.81%
2020
348,441
140,317
488,758
28.71%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
10,299
9,553
19,852
48.12%
49.08%
2024
11,008
10,642
21,650
49.15%
47.46%
2023
12,014
11,705
23,719
49.35%
47.29%
2022
11,985
11,640
23,625
49.27%
45.44%
2021
10,715
9,903
20,618
48.03%
44.40%
2020
8,498
7,384
15,882
46.49%
42.45%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
207,370
169,189
376,559
44.93%
45.21%
2024
179,428
151,589
331,017
45.79%
45.23%
2023
166,606
123,467
290,073
42.56%
44.64%
2022
137,674
108,667
246,341
44.11%
46.15%
2021
139,143
121,268
260,411
46.57%
46.87%
2020
117,720
87,598
205,318
42.66%
43.90%
Warranty
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
17
11
28
39.29%
3.84%