Dividend Power Score
A single, comprehensive score designed to measure the true strength of a company’s dividend.
This score combines three essential pillars of dividend quality:
Consistency – Measures how reliable the dividend has been over time, focusing on payment history, stability, and the absence of cuts or suspensions.
Payability – Assesses the company’s financial ability to sustain its dividend, taking into account cash flow, earnings coverage, balance sheet strength, and overall financial health.
Growth – Evaluates the long-term growth of both the dividend and the company’s share price, highlighting businesses that consistently increase payouts while creating shareholder value.
Higher scores identify companies that have historically delivered dependable income alongside sustained dividend growth and long-term capital appreciation.
Company Overview
Crawford & Company is a global provider of claims management and outsourcing services to the insurance industry and self-insured organizations. The company operates within the insurance services and risk management industries, focusing on the handling, adjustment, and administration of property, casualty, and specialty insurance claims. Its core value proposition is providing independent, scalable, and technology-enabled claims solutions that help insurers, corporations, and public entities manage loss events efficiently and compliantly.
The company’s primary revenue drivers are claims adjusting services, third-party claims administration, managed repair services, and catastrophe response solutions. Crawford & Company serves insurance carriers, reinsurers, brokers, government entities, and large self-insured corporations. Founded in 1941, the company began as an independent adjusting firm in the United States and expanded over decades through organic growth and acquisitions into one of the largest global claims management organizations, with a diversified service portfolio and international footprint.
Business Operations
Crawford & Company operates through multiple reportable business segments, including North America Loss Adjusting, International Operations, Broadspire, and Platform Solutions. The North America Loss Adjusting and International Operations segments provide property and casualty claims adjusting services, including field adjusting, catastrophe response, and specialty lines. Broadspire delivers third-party claims administration and managed care services, primarily to self-insured employers and public entities. Platform Solutions provides managed repair, legal services management, and other claims-related outsourcing solutions.
Revenue is generated primarily through service fees based on claim volumes, complexity, and contract structures. The company maintains proprietary claims management technologies, data analytics platforms, and a global network of adjusters. Crawford & Company operates through numerous wholly owned subsidiaries and operating units, with no material joint ventures disclosed in public filings. Its operations span both domestic and international markets, with service delivery adapted to local regulatory and insurance market requirements.
Strategic Position & Investments
Crawford & Company’s strategy centers on expanding its global claims platform, investing in technology-enabled services, and increasing penetration among self-insured and alternative risk transfer markets. The company has consistently invested in digital claims handling, remote inspection capabilities, and data analytics to improve efficiency and scalability, particularly in catastrophe response and complex claims environments.
Growth initiatives have included targeted acquisitions to enhance geographic reach and service depth, particularly within international markets and specialized claims services. Notable acquired businesses over time have been integrated into existing operating segments rather than maintained as standalone brands. The company continues to focus on emerging areas such as managed repair, cyber-related claims support, and large-loss and specialty claims, where technical expertise and global coordination provide competitive differentiation.
Geographic Footprint
Crawford & Company is headquartered in North America, with its principal executive offices in the United States. The company operates in more than 70 countries, giving it a broad presence across North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa. Its international operations are supported by both local adjusting staff and centralized service centers.
The company’s global footprint enables it to support multinational insurers and corporations with cross-border claims and catastrophe events. International markets contribute a significant portion of revenue, with particularly strong positions in the United Kingdom, Canada, Australia, and parts of Continental Europe, reflecting long-standing investments in local regulatory expertise and claims infrastructure.
Leadership & Governance
Crawford & Company maintains a governance structure typical of publicly traded professional services firms, with oversight provided by an independent board of directors and a senior executive leadership team. The company emphasizes operational discipline, client service quality, and long-term shareholder value creation as core elements of its leadership philosophy.
Key members of the executive leadership team include:
- Rohit Verma – Chief Executive Officer
- Louis A. Grassi – Chief Financial Officer
- Kenneth R. Tolson – President, North America Loss Adjusting
- Paul F. Luse – President, International Operations
- Matt Driscoll – President, Platform Solutions
Leadership information and governance practices are disclosed in SEC filings, including the company’s Form 10-K and proxy statements. No material discrepancies were identified across reviewed public disclosures regarding executive roles or governance structure.