Company Overview

CSG Systems International, Inc. is a technology company that provides customer engagement, billing, and revenue management solutions primarily to the communications, media, and technology industries. The company’s software platforms enable service providers and digital businesses to manage customer relationships, monetize products and services, and support complex billing across subscription, usage-based, and digital commerce models. Its core offerings are mission‑critical systems that support customer lifecycle management, payments, and analytics at scale.

The company was founded in 1982 and originally focused on print and data processing services for cable operators. Over time, it evolved into a software‑centric business, expanding beyond traditional cable billing into cloud‑based customer experience and digital monetization platforms. Today, CSG Systems International, Inc. is positioned as a long‑term technology partner to large service providers, leveraging deep industry expertise, high switching costs, and long‑standing customer relationships as strategic advantages.

Business Operations

CSG generates revenue through two primary operating segments: Digital Solutions and Customer and Revenue Management Solutions. Digital Solutions focuses on customer engagement, digital commerce, product catalog management, and self‑service tools that enable enterprises to launch, manage, and monetize digital offerings. Customer and Revenue Management Solutions provides core billing, invoicing, payments, and customer care systems, particularly for large, complex service providers.

The company operates globally, delivering software through a combination of cloud‑based platforms and managed services. CSG controls proprietary software platforms and data assets that are deeply integrated into customer operations, creating long contract durations and recurring revenue. Its customer base includes telecom operators, cable and satellite providers, streaming services, and enterprise digital businesses, with several long‑term contracts representing material portions of revenue.

Strategic Position & Investments

CSG’s strategy emphasizes expanding its digital commerce and customer engagement capabilities while maintaining its leadership position in large‑scale billing and revenue management. Growth initiatives include migrating customers to cloud‑native platforms, cross‑selling digital solutions to existing billing clients, and targeting non‑traditional verticals such as financial services and enterprise SaaS providers.

The company has pursued selective acquisitions to enhance its technology portfolio, most notably Kitewheel, which strengthened its customer journey orchestration capabilities. CSG continues to invest in data analytics, real‑time decisioning, and API‑driven architectures to support emerging consumption‑based and subscription business models. Its investment approach prioritizes scalable platforms that can be embedded into customers’ core operations.

Geographic Footprint

CSG Systems International, Inc. is headquartered in North America, with its principal executive offices in Englewood, Colorado. The company has a significant operational presence across North America, Europe, Asia‑Pacific, and Latin America, serving customers in more than 120 countries through a mix of direct operations and regional delivery centers.

Internationally, CSG supports major telecom and media providers in Europe and Asia‑Pacific, while also expanding its footprint in emerging markets where digital services adoption is accelerating. Its global delivery model allows it to provide localized support while leveraging centralized technology platforms and expertise.

Leadership & Governance

CSG is led by an executive team with extensive experience in enterprise software, telecommunications, and digital services. The leadership team emphasizes long‑term customer partnerships, operational reliability, and disciplined capital allocation, reflecting the mission‑critical nature of the company’s platforms.

• Brian Shepherd – President and Chief Executive Officer
• Ron Cooper – Chief Financial Officer
• Ken Kennedy – Chief Operating Officer
• Liz Bauer – Chief Legal Officer and Secretary
• Ashley DeMartino – Chief People Officer

The board and executive leadership maintain a strategic focus on sustainable growth, recurring revenue, and innovation in customer engagement and monetization technologies.