Company Overview

International Money Express, Inc. (IMXI), operating as Intermex, is a U.S.-based provider of international money transfer and remittance services. The company operates within the financial services and payments industries, focusing on facilitating cross-border consumer-to-consumer money transfers. Its core customers are migrant and immigrant communities in the United States who send funds to family members and individuals in Latin America and the Caribbean. Intermex generates revenue primarily through transaction fees and foreign exchange spreads associated with these remittance services.

Founded in 1994, the company began as a regional money transfer operator serving Latin American corridors and expanded steadily through acquisitions, technology investments, and agent network growth. Intermex went public in 2017 and has positioned itself as a digitally enabled, compliance-focused remittance provider competing with both traditional cash-based operators and emerging digital fintech platforms. Its strategic positioning emphasizes strong agent relationships, corridor specialization, and regulatory expertise.

Business Operations

Intermex operates through a single reportable business segment, International Remittance Services, which encompasses all consumer money transfer activities. The company enables customers to send money through a network of retail agents, company-operated stores, and digital channels, with funds delivered via cash pickup, bank deposits, mobile wallets, and home delivery depending on the destination market. Revenue is generated from transaction fees and foreign currency exchange margins.

Operations are primarily concentrated in the United States as the origination market, with payouts across Latin America and the Caribbean. Intermex controls a proprietary transaction processing platform, risk management systems, and compliance infrastructure designed to meet U.S. and international anti-money laundering requirements. The company relies on a broad network of third-party paying agents and financial institutions abroad rather than owning payout infrastructure directly, and it does not operate material joint ventures.

Strategic Position & Investments

Intermex’s strategic direction focuses on expanding digital remittance adoption, increasing transaction volumes within existing corridors, and selectively entering new international markets. Growth initiatives include investments in mobile and online money transfer platforms, enhancements to customer experience, and pricing optimization to remain competitive with both global incumbents and fintech challengers. The company has also emphasized operational efficiency and scale following periods of elevated transaction growth.

Historically, Intermex has pursued targeted acquisitions to expand its agent network and customer base, though in recent years it has prioritized organic growth and technology investment over large-scale mergers. The company does not maintain a diversified investment portfolio or multiple operating subsidiaries, instead remaining tightly focused on remittance services and adjacent payment technologies.

Geographic Footprint

Intermex is headquartered in Miami, Florida, which serves as its primary operational and strategic hub. The company’s origination network is concentrated in the United States, with thousands of retail agent locations and company-operated stores across major metropolitan areas with high immigrant populations.

Internationally, Intermex maintains a significant payout presence across Latin America and the Caribbean, including Mexico, Central America, South America, and selected Caribbean nations. While it does not operate physical branches in most destination countries, its extensive network of correspondent partners provides broad geographic reach and localized market access.

Leadership & Governance

Intermex is led by an executive team with experience in payments, compliance, and international financial services. The leadership emphasizes disciplined growth, regulatory compliance, and customer trust as central components of the company’s strategic vision. Corporate governance follows U.S. public company standards, with oversight by an independent board of directors.

Key executives include:

• Robert Lisy – President and Chief Executive Officer
• Sergio Avila – Chief Financial Officer
• Jose Patino – Chief Operating Officer
• Bob Lyddane – Chief Marketing Officer
• Gustavo Taboada – Chief Information Officer

The management team’s approach centers on leveraging technology to modernize remittance services while preserving the physical agent relationships that remain critical to Intermex’s core customer base.