PagerDuty, Inc. PD

PD Company Overview

PagerDuty, Inc. is a U.S.-based digital operations management and incident response software company that provides cloud-native platforms designed to help organizations detect, manage, and resolve operational disruptions in real time. The company operates primarily in the enterprise software and information technology operations management industries, serving customers that rely on always-on digital infrastructure. PagerDuty’s platform integrates with monitoring, observability, DevOps, security, and IT service management tools to automate incident response workflows and improve operational resilience. Its core revenue driver is subscription-based software-as-a-service (SaaS) licensing tied to platform usage and enterprise feature adoption.

The company’s principal offerings include the PagerDuty Operations Cloud, which encompasses incident management, event intelligence, automation, customer service operations, and digital operations orchestration capabilities. PagerDuty serves enterprise customers across sectors including technology, financial services, healthcare, retail, telecommunications, manufacturing, and public sector organizations. The company was founded in 2009 by Alex Solomon, Andrew Miklas, Baskar Puvanathasan, and Sean Scott, initially focused on on-call scheduling and alerting for DevOps teams. Over time, it expanded into broader operational resilience, AIOps, and enterprise automation markets through internal development and acquisitions.