Zoom Communications, Inc. ZM

Company Overview

Zoom Communications, Inc. is a communications technology company that provides cloud-based collaboration and enterprise communications software. The company operates primarily in the unified communications and collaboration industry, with products spanning video meetings, team chat, cloud telephony, contact center software, workflow automation, and AI-enabled productivity tools. Its platform is used by enterprises, small and medium-sized businesses, educational institutions, healthcare organizations, government entities, and individual consumers. Revenue is generated primarily through subscription-based software services, including recurring licenses for communications platforms and enterprise deployments.

The company’s principal business lines include Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Contact Center, Zoom Rooms, Zoom Workplace, and developer and event solutions. Zoom built its market position through a reputation for reliability, ease of use, scalable cloud infrastructure, and interoperability across devices and operating systems. The company was founded in 2011 by Eric Yuan, a former Cisco Webex executive, and launched commercially in 2013. Zoom experienced rapid global adoption during the COVID-19 pandemic, significantly expanding its enterprise customer base and evolving from a video conferencing provider into a broader AI-powered workplace communications platform.