CSAA Ins Exchange
Auto Physical Damage
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
352,779
128,626
481,405
26.72%
23.88%
2024
384,988
151,896
536,884
28.29%
23.31%
2023
234,174
66,325
300,499
22.07%
22.83%
2022
233,134
62,010
295,144
21.01%
23.10%
2021
198,617
55,406
254,023
21.81%
22.81%
2020
189,292
55,094
244,386
22.54%
21.51%
Commercial Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
7,104
8,317
15,421
53.93%
49.08%
2024
4,728
4,822
9,550
50.49%
47.46%
2023
7,987
8,181
16,168
50.60%
47.29%
2022
12,876
451
13,327
3.38%
45.44%
2021
288
257
545
47.16%
44.40%
2020
32
22
54
40.74%
42.45%
Homeowners & Farmowners
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
26,502
13,431
39,933
33.63%
38.98%
2024
35,269
13,071
48,340
27.04%
39.58%
2023
12,884
4,992
17,876
27.93%
36.96%
2022
8,667
4,670
13,337
35.02%
37.07%
2021
11,740
5,479
17,219
31.82%
39.17%
2020
28,127
14,053
42,180
33.32%
35.42%
Other Liability: Occurrence
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
33
44
77
57.14%
13.25%
2024
43
44
87
50.57%
12.32%
2023
29
57
86
66.28%
16.34%
2022
31
43
74
58.11%
11.13%
2021
28
52
80
65.00%
18.93%
2020
30
64
94
68.09%
20.93%
Private Passenger Auto Liability
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2025
82,776
47,568
130,344
36.49%
45.21%
2024
83,420
51,179
134,599
38.02%
45.23%
2023
48,840
25,312
74,152
34.14%
44.64%
2022
42,633
25,735
68,368
37.64%
46.15%
2021
41,606
24,279
65,885
36.85%
46.87%
2020
43,912
22,197
66,109
33.58%
43.90%
Workers' Compensation
Year
Claims Received and Closed
Claims Closed without Payment
Total Claims Received and Closed
Percentage of Claims Closed without Payment
Percentage of Claims Closed without Payment
National Average
National Average
2024
0
0
0
0.00%
35.33%
2023
9
9
18
50.00%
35.67%