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The branding is perfect: No lines, no checkouts, no registers. Retail is going people-less. Technology can replace cashiers, and companies are racing to get there first. The trend began with...
Airlines have been the butt of customer service jokes for years. Deservedly so. Now they’re fighting back, with software. This week, JetBlue announced a large investment in Gladly, a Silicon...
Legacy businesses are globally under siege. Software is allowing innovative, agile companies to quickly gain footholds, but one legacy play is fighting back.
I write a lot about television and advertising because something really big is happening. Tremendous fortunes are being earned as the monetization of media transitions from linear to connected. ...
The entertainment world is at an inflection point. New business models are killing convention, even in the most unlikely places. In the TV streaming market, names like Netflix, Hulu, Apple and...
It’s official. The streaming wars have begun. All of the big players have drawn battle lines. Disney (DIS) announced last Thursday that its Plus service will arrive in November with a formidable...
Stocks mostly drifted higher over the past week like snowflakes shifted into reverse, as investors were amused by the latest White House promise that trade talks with China were going swell and...
For many sports fans, it’s unthinkable. But young people have stopped watching the games live. They would rather watch them when it’s convenient. And that, pardon the pun, is a game-changer. ...
Charter Communications (CHTR) received approval from the federal regulators last Monday to take over Time Warner Cable (TWC) and is in line to become the second largest internet and television...
When I first started in the industry, I was working as the associate editor of a dividend stock newsletter. My mentor told me to go out and get a copy of Benjamin Graham’s “The Intelligent...